Privacy Policy


The protection of your personal data is of special concern to us. Therefore, we process your data exclusively in accordance with legal provisions (GDPR, TKG 2003). In these privacy information, we inform you about the most important aspects of data processing within the scope of our website.


Contacting Us

If you contact us via the form on the website or by email, your provided data will be stored with us for the purpose of processing the inquiry and for follow-up questions for six months. We do not share this data without your consent.


Data Storage

We would like to point out that for the purpose of the simpler shopping process and for later contract processing, the webshop operator will store the IP data of the connection holder using cookies, as well as the name and address of the buyer.

The data provided by you is necessary for the fulfillment of the contract or for the implementation of pre-contractual measures. Without this data, we cannot conclude the contract with you. Data is not transferred to third parties, except for the transmission of credit card data to the processing bank institutes/payment service providers for the purpose of debiting the purchase price, to the transport company/shipping company commissioned by us for the delivery of the goods, and to our tax consultant to fulfill our tax obligations.

After the shopping process is abandoned, the data stored by us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored until the end of the statutory retention period (7 years).

The data such as name, address, purchased goods, and date of purchase will be stored beyond this until the end of the product liability period (10 years).   Data processing is carried out based on the legal provisions of § 96 Para 3 TKG and Art 6 Para 1 lit a (consent) and/or lit b (necessary for contract fulfillment) of the GDPR.



Our website uses so-called cookies. These are small text files that are stored on your end device with the help of your browser. They do not cause any damage.

We use cookies to make our offer user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognize your browser the next time you visit.

If you do not wish this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.

Disabling cookies may limit the functionality of our website.


Web Analysis

Our website uses functions of the web analytics service Google Analytics. For this purpose, cookies are used which enable an analysis of the use of the website by your users. The information generated in this way is transferred to the provider's server and stored there in a pseudonymized form.

You can prevent this by setting up your browser so that no cookies are stored.

We have concluded a corresponding contract with the provider for order data processing.

Your IP address is recorded, but immediately pseudonymized, e.g., by deleting the last 8 bits. This makes only rough localization possible.

Data processing is carried out based on the legal provisions of § 96 Para 3 TKG and Art 6 Para 1 lit a (consent) and/or f (legitimate interest) of the GDPR.

Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized.

User data is stored for a maximum of 6 years.


SSL/TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL/TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL/TLS encryption is activated, the data you transmit to us cannot be read by third parties.


Comment Function on this Website

For the comment function on this page, not only your comment but also information about the time of creating the comment, your email address, and, if you do not post anonymously, the user name you have chosen will be stored.

Subscribing to Comments

As a user of the site, you can subscribe to comments after registration. You will receive a confirmation email to check if you are the owner of the provided email address. You can unsubscribe from this function at any time via a link in the info emails. In this case, the data entered as part of subscribing to comments will be deleted. However, if you have transmitted this data to us for other purposes and at other locations (e.g., newsletter subscription), it will remain with us.

Storage Period of Comments

The comments and the associated data (e.g., IP address) are stored and remain on our website until the commented content is completely deleted or the comments must be deleted for legal reasons (e.g., offensive comments).

Legal Basis

The storage of comments is carried out based on your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke any consent you have given at any time! Please contact our data protection coordinator. A formal notification by email to us is sufficient for revocation. The legality of data processing operations that have already taken place remains unaffected by revocation.


Processing of Data

We only collect, process, and use personal data to the extent necessary to establish, structure the content of, or modify the legal relationship (inventory data). This is done based on Art. 6 Para. 1 lit. b GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

We only collect, process, and use personal data about the use of our internet pages (usage data) to the extent necessary to enable users to utilize the service or to bill users.

The customer data collected will be deleted after the order has been completed or the business relationship has ended. Legal retention periods remain unaffected.


Data Transmission in Case of Contract for Services and Digital Contents

We only transmit personal data to third parties if this is necessary within the scope of the contract processing, for example to the bank instructed to process payments.

Further transmission of the data does not occur or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without express consent, for example for advertising purposes!

The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which allows the processing of data for the performance of a contract or pre-contractual measures.


Your Rights

You have the rights to information, correction, deletion, restriction, data portability, revocation, and objection. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority. In Austria, this is the data protection authority.


You can reach us at the following contact details:

DKOB GmbH & Co KG Pirching 95/1 8200 Gleisdorf Tel.: +43(0)3112/38106

You can reach our data protection coordinator at:

DI Gangl

Tel.: +43(0)3112/38106

Privacy Settings


DKOB, short for "Deine Kachelofenbauer", is the largest producer of tiled stoves and fireplaces in Austria. With years of experience in the field of modern tiled stoves and fireplaces, Deine Kachelofenbauer guarantee the best quality! Here you will find modern tiled stoves and fireplaces, as well as optically traditional designs. Every design has its justification. The huge product range includes: fireplaces, tiled stoves, combination stoves, stoves, outdoor kitchens, open fireplaces, garden grills, baking ovens up to whole-house heating, water-fired tiled stoves, combination stoves with additional heat exchangers, lift-up roasting kettles and boilers of all kinds. The expert team in the fireplace and tiled stove sector.


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DKOB Headquarter
Pirching 95/1
8200 Gleisdorf

DKOB branch Kapfenberg
Wienerstraße 56/2
8605 Kapfenberg

DKOB branch Eisenstadt
Esterhazystraße 1
7000 Eisenstadt

DKOB branch Wolfsberg
Alte Straße 3
9431 Wolfsberg


Learn more about our tiled stove team on our social media platforms! We would of course be happy to receive a LIKE on Facebook or Instagram :)

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